Data Controller

The Pays des Écrins Tourist Office (OT) is responsible for processing the personal data collected on the website www.paysdesecrins.com, at its visitor centers, and through its online forms, including those posted on social media.

Pays des Écrins Tourist Office
21 Venelle du Poilu, 05340 Vallouise-Pelvoux
SIRET: 824 516 439 000 75
Contact for personal data: marketing@paysdesecrins.com
Phone: 06 71 69 19 41

Data Collected and Purposes

The OT collects only the data necessary for the services you request.

Processing and tracking your reservation. The Tourist Office uses your last name, first name, contact information, reservation details, and payment information. This processing is based on the performance of the contract.

Responding to your requests for information or quotes. When you fill out a form on our website, on LinkedIn, Facebook, or Instagram, the Tourism Office uses your last name, first name, email address, phone number, company, job title, and project details to contact you. This processing is based on your consent.

Sending newsletters, promotions, and solicitations. The Tourist Office uses your email address, first name, and last name with your consent.

Quality Surveys. The Tourist Office may contact you to gather your feedback as part of its legitimate interest in improving its services.

Website traffic measurement. The Tourist Office analyzes browsing data—with IP addresses partially masked—in accordance with its legitimate interest.

These communications can take place via email, text message, phone, or regular mail.

Recipients

Your data is intended for use by the Tourist Office. It is shared only with service providers involved in your reservation or project (accommodation providers, activity providers, ski resorts) to ensure the proper fulfillment of the service.

The website is hosted in France by OVHCloud and maintained by WebSenso.

Shelf Life

The Tourist Office retains your data for as long as necessary for each specific purpose, then deletes it. Contracts and reservations totaling more than €120 (including tax) are archived for 10 years, in accordance with the Consumer Code. Data related to your requests for information or quotes is retained for 3 years after our last communication. Your newsletter subscription is retained until you unsubscribe. Audience measurement data is retained for a maximum of 13 months.

Your Rights and Contact Information

In accordance with the GDPR, you have the right to access, correct, update, transfer, and delete your data at any time. You may also request that the processing of your data be restricted, object to such processing, and withdraw your consent.

To exercise these rights, please provide proof of your identity and contact:
by email: marketing@paysdesecrins.com
by mail: Office de Tourisme du Pays des Écrins, 21 Venelle du Poilu, 05340 Vallouise-Pelvoux

To unsubscribe from our newsletters, simply click the link at the bottom of each email.

You can also file a complaint with the CNIL (www.cnil.fr).

Cookies and Web Analytics

The site uses two types of trackers:
—WordPress technical cookies, which manage your session and expire when you close your browser;
—the Matomo web analytics solution, hosted in France and configured with strict privacy settings: it operates without cookies and partially masks your IP address.